Technology Support Officer

Date published

09 May 2019

Applications close

24 May 2019



The Royal Flying Doctor Service of Australia (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, we deliver extensive health care and 24-hour emergency service to those who live in and travel through remote, rural and regional Australia.


The role is a contract 2 years full-time position. Technology is vitally important to the RFDS to deliver its services to some very remote areas of Australia. From its inception, RFDS has been using the technology of the day starting with pedal powered two-way radio, then moving onto telephones and now onto Telehealth via the Internet (sometime Satellite). This position is to help deliver and support this new technology and systems. While this includes responding to staff issues via Helpdesk and other communication media, it will also require the ability to assist in developing and documenting new systems and technology. This will include hardware, software, network, communications, applications and procurement. While the role is based in Sydney, travel across the South Eastern section will be required periodically to the other base locations and clinics where required.


Do you have the following essential experience/education?


  • Tertiary qualifications or equivalent in a relevant discipline

  • Previous roles in customer service with excellent customer service skills

  • Demonstrated ability to create and update and maintain documentation.

  • Demonstrated server and communications network system administration skills.

    • Active Directory and Windows Server Administration

    • Proficiency of TCP/IP networks

    • Proficiency of Microsoft Office/365 products

    • Exposure to or experience in AWS or Azure

  • Provide technology and application support across various organisational units and multiple geographically diverse sites.

  • Demonstrated use of change management systems and facilitating project delivery.

  • Demonstrated experience in the support of technology systems using helpdesk software


For more information:  Email

To apply:  Email your resume, qualifications and details of two referees to

Applications close:  24th May 2019


The RFDS South Eastern Section is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected Veteran status.

Any published closing dates are estimated, the RFDS SE aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.