Program Coordinator - Community Transport

Date published

02 May 2022



Job ID


About Us

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities so all Victorians have the choice to access essential primary health care services. 

About the Role

The Program Coordinator - Community Transport is responsible for managing the day-to-day operations related to the Flying Doctor Community Transport program Central Victoria. This program plays an integral part to supporting RFDS Victoria’s vision to bring health care services to those who are otherwise unable to access them.

The Program Coordinator - Community Transport will take a detailed supervisory approach to program establishment, service planning, client liaison, volunteer management and stakeholder relationship management to ensure effective and timely delivery of community transport services. The Program Coordinator - Community Transport will prioritise customer service and the provision of a person-centred service at all times, with the service receiving a high volume of calls for client bookings.

The role takes a detailed, hands-on approach to running of the program and liaising with program partners (e.g. health service partners) staff and management. The Program Coordinator is responsible for the recruitment, induction, training, management and rostering of all volunteer drivers and training of the appropriate health service staff on the on-line booking system.

This role is based in either Rochester or Heathcote.

Key Tasks and Responsibilities

Refer to the Position Description for essential and desirable skills, knowledge and key competencies.

Qualifications and Experience

- Qualification or extensive experience in health, management or a related field
- Experience in the management of volunteers and staff
- Experience training staff in a volunteer setting highly desirable
- Experience building and maintaining strong and collaborative relationships within a community and / or health care setting highly desirable
- Demonstrated understanding and experience with supporting and communicating with older adults, people with a disability and their carers
- Excellent computer skill
- Current drivers license, police check and Working With Children Check

If this sounds like the right opportunity for you please submit your resume and a cover letter outlining your suitability for the role by Monday 23rd May 2022. 

Applications will be assessed as received and only applicants shortlisted for an interview will be contacted directly.

RFDS Victoria is committed to creating a diverse working environment and is proud to be an equal opportunity employer.