Business Systems Administrator

Date published

24 May 2023


Brisbane Base

Job ID


Business Systems Administrator

A unique opportunity to be part of an HRIS project delivery and then provide production administration support.


  • IT & Telecomms
  • System Administration
  • Full-time

Key points

  • Competitive salary up to 105K+ Super
  • Not-for-profit tax-free benefits up to $18,550
  • Hybrid working arrangements available


RFDS (Queensland Section) is seeking a Business System Administrator to support the implementation of a new Human Resource Information System (HRIS). This project is a key component of our digital transformation program and future-ready workforce strategy. The Digital and Technology Team is looking for a skilled administrator with experience implementing and supporting HRIS solutions and who is passionate about transforming employee experiences.
Initially you will be actively involved as a project team member to assist with delivering the new Payroll, WFM, Recruitment, Learning development and Talent solutions. As the Business Systems Administrator, you will then provide post implementation technical support, troubleshooting (including Root Cause Analysis), and improving end-user experience. In addition, you will:

  • Collaborate with Project and HR managers to determine HRIS needs
  • Assist with analysing and optimising new HRIS processes, integrating these into the new software, and performing diagnostic tests
  • Develop test scenarios to validate new processes
  • Deliver improved ways of working for end users and achieve planned business benefits
  • Coordinate and facilitate user training including ongoing technical support
  • Manage user accounts, access, and update relevant information
  • Analyse HRIS performance metrics and resolve application issues
  • Be the system domain expert for the new HRIS platform
This is a maximum-term, full-time role based in Brisbane. The initial project and contract will run for 12 months however, the right candidate can grow the role into an ongoing support function for the business. The RFDS Digital & Technology Team offers hybrid working arrangements with a mixture of home and office work.
Who are we looking for?

We're looking for a system administrator who is a team player, who communicates openly and confidentially and eager to take ownership of a system, even before its delivered. In addition, you will have formal qualifications in Information Technology or a closely related field and you will demonstrate:
  • Extensive experience in HRIS system administration with experience in payroll, workforce management and recruitment systems
  • Advanced proficiency in database management and security, as well as running SQL queries
  • Extensive experience in analysing HRIS performance metrics and improving processes
  • Experience in performing diagnostic tests and audits, as well as documenting processes
  • Exceptional ability to communicate, collaborate, provide technical support, and train staff
  • Ability to multi-task and manage various project elements simultaneously
  • Experience using Ceridian- Dayforce (Desirable)
  • Project Delivery experience (Desirable)
About the RFDS (Queensland Section)

The Royal Flying Doctor Service (RFDS) is one of the world's largest and most comprehensive aeromedical organisations. In Queensland, the RFDS employs more than 500 people ranging from pilots, doctors, nurses, engineers, allied health professionals, and a variety of administration and support services roles.
The Corporate Office is located at the Brisbane International Airport, and RFDS operates from nine operational bases located in Brisbane, Cairns, Townsville, Rockhampton, Bundaberg, Charleville, Mount Isa, Longreach, and Roma. The RFDS also delivers a broad range of essential healthcare services to rural and remote communities, as well as emergency retrieval services.

Why Join the RFDS (Queensland Section)
We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will:
  • Be at the forefront of the implementation and ongoing support of a new HRIS-changing the employee experience
  • Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
  • Flexible working arrangements and Free parking when you do come to the office!
  • Competitive salary up to 105K + Super
  • Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
  • Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
  • Private health insurance discounts
  • Novated leasing available
  • Access to a full allocation of a newly launched uniform range at no cost
  • The opportunity to be a part of the iconic Royal Flying Doctor Service team

This role will close by the 2nd of June 2023 however; shortlisting will commence before the end date so don’t delay in applying! For further information regarding this role please contact Recruitment on 07 3852 7553 or for a copy of the PD please reach out to

RFDS (Queensland Section) works with vulnerable patients in remote parts of Queensland and provides an essential service to many regional and remote communities. To ensure the health and safety of our staff, our patients, and these communities, as well as to manage the risks involved in service delivery and COVID-19 transmission in these communities and our workplaces, our staff are required to be vaccinated against COVID-19. If you are a successful candidate the requirement to be vaccinated against COVID-19, including maintaining any recommended booster requirements, will be a term of your employment, as will the requirement to provide proof of vaccination.

The successful applicant will need to undertake a police check, have a valid QLD driver’s licence and may be required to undertake intrastate travel, inclusive of overnight stays.

The Royal Flying Doctor Service (RFDS) (Queensland) is passionate about fostering equality within the workplace. We encourage applications from Aboriginal, Torres Strait Islander, and people of culturally diverse backgrounds.