Direct Debit terms and conditions
Initial terms of the arrangement
If you wish to enter into a direct debit arrangement with the Royal Flying Doctor Service, please sign and return the coupon to us. The direct debit arrangement will then commence, periodically debiting your nominated account for the agreed amount of your monthly donation. This agreement will continue until you choose to end it by notifying us in writing.
Drawing arrangements
Drawings will occur on the 25th of every month. Drawings due on a non-business day will be debited to your account on the next business day. We will give you at least 14 days notice when changes to the initial terms of the arrangement are made. This advice will state any changes to the initial terms. In the event of a direct debit being dishonoured, we will contact you.
Changes to the arrangement
If you wish to make changes to the drawing arrangements - including deferring a drawing, altering the schedule, stopping an individual debit, or suspending or cancelling the direct debit request - please contact us at least three working days prior to the next scheduled drawing date. For security reasons, a written request may be required to authorise changes.
Enquiries
Please direct all enquiries to the Royal Flying Doctor Service by phoning (02) 9941 8888 or emailing donations@rfdsse.org.au. All communication addressed to us should include your donor reference number which is printed on the letters/receipts we send you and on your membership card.
Confidentiality
All personal and financial information supplied to us will remain confidential, with the exception of that information provided to our financial institution to initiate the drawing to your nominated account.
Disputes
If you believe a drawing has been initiated incorrectly, please contact the RFDS on (02) 9941 8888. If we cannot substantiate the reason for the drawing, you will receive a refund for the disputed amount.